No callout fee
Emergency lockout
£65 daytime / £85 after 10pm
We always attempt damage-free entry first. Roughly nine in ten doors open without drilling or replacing the lock.
Response time
Thirty minutes. Our typical wait, not a lucky day.
We record every urgent job. Over the past twelve months, this is how long customers waited from first call to van on the drive.
30min average
Arrival times over the last 12 months
Under 20 min
35%
20 to 30 min
42%
30 to 45 min
18%
Over 45 min
5%
Based on 584 emergency callouts across Winchester, Basingstoke and surrounding villages.
Fixed prices, agreed first
What you pay. Settled before work starts.
The figure we give on the phone is the figure on the receipt. Parts are only added where we have shown you the item and its cost first.
No callout fee
Lock replacement
from £78 fitted, lock included
Ideal after moving home, losing keys or changing tenants. BS-rated mortice or euro cylinder, fitted and tested on the spot.
No callout fee
uPVC door repairs
from £88 mechanism included
Sluggish handles, doors that need lifting to latch, or worn multipoint gear. Most faults are sorted in a single visit.
Free survey
Security upgrades
from £125 per door
Anti-snap cylinders, sash jammers, door chains and smart hardware. We survey your property and recommend only what adds real protection.
Locks we fit
British Standard only — nothing weaker goes on your door
Every lock we supply as standard carries BS 3621 or TS 007 three-star approval, the grades most household policies expect. Budget cylinders fail in seconds. Ours resist snap, pick and drill attacks.
- BS 3621 mortice deadlocks for timber doors, widely accepted by insurers.
- TS 007 3-star cylinders for uPVC and composite entrance doors.
- Anti-snap upgrades from £68 fitted while you wait.
- 12 month guarantee on every lock and every installation.
Coverage
While the county sleeps, our vans stay moving
Two engineers cover each night shift, stationed north and south of Winchester so rural lanes are not left waiting. We serve Winchester, Newbury, Basingstoke, Reading and every village within fifteen miles.
24/7365 days a year
15 miradius covered
2night vans on shift
Before you call
Questions we hear at the doorstep
Honest answers upfront, so nothing catches you off guard when the van arrives.
What will it cost to get back inside?
A daytime lockout is £65, or £85 after 10pm, with no callout fee added. We confirm the total before travelling. Replacement parts are quoted separately and only fitted once you agree.
How soon can someone get to me?
Over the last year our average is thirty minutes from your call to our van outside, measured across 584 emergencies. Two engineers work each night shift, covering everywhere within fifteen miles of Winchester.
Will you drill the lock or mark the door?
Very rarely. Non-destructive methods come first, and most doors open without new hardware. If a lock must be changed, we agree the cost before touching it.
Are your locks acceptable to insurers?
Yes. We fit kitemarked BS 3621 or TS 007 three-star hardware as standard — the levels most policies require. Each lock and fitting includes a twelve-month guarantee.
Do you really answer at 3am, and how do I pay?
Always. A qualified locksmith picks up, not a distant call centre. Engineers are DBS checked, show ID on arrival, and accept card payment on site.
After the rush
What customers say the next morning
★★★★★
"Keys were still on the kitchen table and the baby was upstairs asleep. Someone was at the door in twenty-two minutes, ID held to the glass, and we were back inside without a scratch on the frame."
★★★★★
"Phoned for a cylinder swap after a break-in scare down our road. Quoted £78, paid £78, and they fitted an anti-snap unit while explaining exactly why it mattered."
★★★★★
"Our patio door would not engage when the temperature dropped. Mechanism sorted on a Sunday evening with no inflated weekend rate, and it has locked smoothly ever since."
Get help now
One number, any hour
Ring and speak to a locksmith straight away. Tell us your location and we will give you a fixed price plus an estimated arrival before you hang up.
Call ForgeKey01234 567 890- DBS checked
- ID shown on arrival
- Card payments taken
Hours
- Emergency callouts
- 24 hours, every day
- Bookings and surveys
- Mon to Sat, 8am to 8pm
- Office phone answered
- Always
Based in Winchester. Covering Winchester, Newbury, Basingstoke, and Reading within 15 miles.